DO NOT throw away package without documenting and opening coresponding with La Belle. Without documentation we cannot create a claim for replacement/refund. Please provide images of the outside box and any leaking or damages to the product itself as well. We will need images of the product in its packaging and the box in which it was shipped. Any damage to product in transit MUST be documented. La Belle uses heavy weighted boxes with interior air pillows to protect our shipments which rarely see an issue with product safety, but in the off chance there is please make sure to reach out and include imagery to support the damage. You may read more about ORDER PROTECTION here. La Belle Perfumes must be notified (or ORDER PROTECTION if used) of any delivery issues within 7 days of confirmed delivery provided from the courier (based the tracking provided at time of shipment). If you do not have any issues with delivery, mainly such as stolen after delivery - you may deselect the guide option which cost is approximately 2% of value and a typically an under 24 hour claim resolution. Theft and stolen after delivered will not be covered when confirmed delivery (final delivery scan) to the requested address is provided unless ORDER PROTECTION was selected at checkout. For large orders UPS Ground will be used for transit which could take 1-7 days (depended on distance from Florida). UPS 2 Day takes 2 business days for transit, USPS can be 2-8 days (next day for local Miami deliveries). Please note we may take 2 business days in high volume seasons to process orders. Upon your orders shipment you will be emailed a tracking number to view its transit, via UPS or USPS. Orders are picked and processed 1 day on average. Our reviews are by our own paying customers and average 5 star while being A+ Rated by BBB since 1985! Delivery All fragrances are 100% Authentic with money back guarantee.
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